The Mashable Social Media winners have been announced, and there are familiar faces on the roll of honour, as well as some surprise guests.
For example, Best Social Media Customer Service (award sponsored by Blackberry) was won by Eurail.com.
It is somewhat of a difficult concept for Brits, that train companies win awards for being good at something; they get a lot of bad press, after all.
However, Eurail.com has apparently used social media to look after customer needs.
The ecommerce site for Eurail train passes regularly updates and replies to customer queries using Twitter account, Facebook and other channels, said Mashable.
Also among the winners was World Wrestling Entertainment (WWE) was Most Creative Social Media. Its desire to correct its image and reputation, it launched the Stand Up For WWE campaign and encouraged fans to support it via social media and with videos (presumably on YouTube).
Mashable reported that its also published facts about the WWE that were not particularly well known, and some of its supporters were very high profile.
There are many fascinating ways to utilise social media, but again and again success comes to those who focus the interactions, how they happen, what happens and when, around the needs of their audience – read, customers.
Another tip is to link all your information/customer service channels: Facebook, Twitter, your company blog, your company website. If the information you give out has value, visitors will return.